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Health care needs examination

Wednesday, April 20, 2016

Dr. Minnie Bodhanwala speaks about health care management to Monarose Sheila Pereira

What are some of the positions you have held?
Presently I am CEO for Nowrosjee Wadia Maternity Hospital and Bai Jerbai Wadia Hospitals for Children Prior to this I have worked as Chief Operating Officer (COO) for a venture-based Capital Funding Group in Hospitals; Jeevanti Healthcare Pvt. Ltd, Mumbai. CEO for Baroda Heart Institute and Research Centre; and NABH Principal Auditor.

What are your qualifications?
I did a Post Graduation in Quality Management and Accreditation, Green Belt Six Sigma, IRCA - International Register of Certified Auditors, Internal Councilor NABH, Fellowship in Clinical Research, Post Graduate Diploma in Total Quality Management, Master’s in Hospital Administration, Master’s in Business Administration, and Bachelor of Dental Surgery.                         

What made you join health care management?
Passion! I was always passionate about serving the society at Large, earlier as a practitioner I was able to help only thousands of people each year now I am able to serve lakhs of people every year and bring smile to their faces.

How do you describe your field?
With so much of increasing complexity in the health needs of our people the field of healthcare management becomes more and more challenging each day. Also what makes this profession more challenging is a multitude of stakeholders and activities that are involved in running a healthcare organization like physicians and nurses, highly trained employees, ensuring various policies and procedures are complied as per norms, managing supplies, equipment’s and keeping pace with constantly evolving healthcare technology etc. Being a people oriented field it is always necessary to maintain that balance between caring and the cash flows for sustainability of the organization.

What are the disadvantages of this field?
Only disadvantage of this field one can say is the long working hours, or even if you are home your phone is always ringing, but with great passion to serve the community this challenge overcomes as well.

What is the competition like?
I believe when it comes to healthcare even the competitors complement each other as the demand for quality healthcare in our country is still below the required minimum.  Also every institute has their uniqueness and specializations in different fields hence here we constantly need to refer patients to one hospital or the other based on the condition of the patient and their paying capacities etc., We can say that competition exists with a symbiotic relationship amongst the healthcare providers.

What are the opportunities in your field?
One can choose to work in operations, marketing, HR, etc. for various sectors like hospitals, public health, pharma companies, healthcare insurance, medical tourism, bio medical equipments etc. There are lot of opportunities in Healthcare administration and with increasing demand and spend on healthcare in our country the same are increasing as well.

What advice do you have to those aspiring to make a career in your field?  
I have seen many people take up healthcare administration as a career choice just for the fact that this is an emerging field, or if they are unable to get a post graduation of their choice or just out of boredom in their existing field. My advice to all who aspire to make a career in this field is to enter the field only if they are focused and passionate about management and willing to work very hard without thinking much about remuneration.

What changes would you like to see in the medical field?
Apart from education a doctors need to have is patient care, soft skills which are very important today. They should know that all patients come with a problem. Doctors should know how to communicate with the patients, their family, the care givers, with your own colleagues. These skills need to be developed.  We lack enough medical colleges as compared to the population. We need good colleges and the colleges should be affordable. Competition too has gone up. Genuine toppers are getting the seats but the seats in medical colleges should increase and there should be more medical colleges. Our medical education is on par with the international ones.

Which institutes teach health care management?
There are various institutes across India who are teaching healthcare management, few of them include the AIMS in Delhi, Tata institute in Mumbai, Symbiosis in Pune, Apollo Hyderabad etc.

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