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IndiGo passenger hurt after wheelchair fall, AAI says 'gross negligence'

Tuesday, November 14, 2017

New Delhi: A woman passenger of IndiGo was injured after she fell from a wheelchair while being ferried by the airline staffer at the Lucknow airport, a "mishap" that has triggered a spat between the carrier and the AAI. The incident took place at 2000 hours on Saturday and IndiGo has claimed that the mishap happened due to crack in the floor at the airport even as the Airports Authority of India (AAI) has said it all happened because of "gross negligence of IndiGo staff".

The latest incident comes days after IndiGo came under fire and apologised following the surfacing of a video of a passenger being manhandled at the Delhi airport.

In a statement shared with PTI today, an IndiGo spokesperson apologised for the mishap involving the passenger, Urvashi Parikh Viren.

"Our IndiGo representative was pushing her wheelchair towards the arrival hall. As he was guiding her wheelchair through a vehicular lane, which was dimly lit at that time of the night, her wheelchair got stuck in a deep crack on the tarmac and lost balance and she fell off her wheelchair," the spokesperson said. According to the airline, the passenger was "injured" and was immediately rushed to the doctor of the AAI and was administered first aid.

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