The scheme adopted by the Railways to arrange for holding wedding receptions on its platforms to loosen the purse strings in their favour appears to be outlandish if not anything else. They are not on the right track. If they do desire to increase their profits there are other means available. They can resort to making train journey more affordable for the masses and less risky. Railways can increase their clientele by providing safety norms and giving more amenities and making journey more people friendly, like providing a steady supply of water, clean washrooms and offering delectable food as well as WiFi services at stations and wherever possible. CCTVs should be installed at all possible places. Security should also be beefed up so that there are no robberies or cases of molestations. However, it is laudable that the Railway authorities have introduced a system where one can complain from a running train. The SMS about the complaint will be acknowledged and attended. One can give the train no, bogie no, precise nature of complaint like no water, no lights, no fan, security problem etc. For the information of the public the Railway complaint SMS no is 8121281212. The importance of the Railways in our system can be gauged by the fact that there is a separate Budget for the Railways and it is an important facet in our lives.
— Hemant Hemmady, Virar