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Railway retrieves stuck iPhone in third attempt

Friday, October 12, 2018
By Jagruti Verma

A harrowed college student spent three hours in a Central Railway train after his iPhone got stuck between two seats in the first class coach towards the Chhatrapati Shivaji Maharaj Terminus (CSMT) end. After two attempts, at Asangaon and CSMT, the third relief team sent in by the railway authorities was able to retrieve the phone at Badlapur station.

“I took an Asangaon semi-fast local from Dadar at around 3.00 pm. I was sitting in the train with my hand over the seat and as the train crossed Diva station, I felt a jerk and the phone slipped from my hand and got stuck in between the two seats,” said Nimish Asrani, the 18-year-old, who was then helped by fellow commuters who called the Railway Protection Force (RPF) helpline 182.

The caller was told that a team of RPF personnel will deal with the issue at Kalyan station. However, later they got a call back and were informed that it wouldn't be possible to detain the train midway and so the team at Asangaon will help as it was the last station. “At Asangaon, the RPF head and his team came but couldn't retrieve the phone,” said Asrani.

“The RPF head took my details and wrote in his diary but I was too much in shock to ask for any written proof,” he added. Not knowing what to do next, he kept sitting in the train as it started its journey back towards CSMT. At CSMT, another team tried to retrieve the phone but was unsuccessful. As the train could not be delayed, at around 6.30 pm, it left for Badlapur.

At this point, Asrani stepped out and tried to file a complaint with the Government Railway Police (GRP). Though he had been assured by every authority who was involved that the phone will be retrieved at night when the train went to the carshed, he was still scared because he did not have any written proof. “It is a rose gold special edition phone worth Rs 62,000!” he exclaimed.

When Asrani approached the GRP, it took a while for the officials to understand the issue and the jurisdictions involved as the phone was technically not lost and its exact location was known. After about an hour of struggle, Asrani was able to put across his issue with full clarity and a written complaint was registered.

The phone was ultimately retrieved by a team at Badlapur and Asrani's family was informed that he can collect the same from the station manager at Badlapur station. At the time of going to press, Asrani had not collected the phone and couldn't be reached as he was yet to reach home. However, his family was relived that their son's day-long harrowing experience would soon end with a smile.

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